It was supposed to be a great early morning start for me this Monday but the Mac Pro thought otherwise and decided to have another kernel panic situation once again, right in the middle of me working on a scene.
Not content with that, it even decided to do it twice in succession.
That really threw me off. I got so mad that I almost threw my chair into the machine. I had to restrain myself before finally settling back down and restarting the darn thing.
Not a long time ago, I finally caved in and gave Apple Support a call. Since I did not purchase Apple Care with the Mac Pro, I had to dole out $62 for them to create a support page for me. That would be good only for 30 days. Crap.
My first session with them was not very rewarding. Learning about my third party RAM, the support person suggested that I pull these third party RAMs out and test the machine to find out by a system of elimination if it was the cause of the kernel panics.
I ran the Mac Pro using the stock RAM sticks and it still crashed. That ruled out the third party RAM as defective then.
For good measure, I ordered another set of RAM and installed them and ran the machine. It still crashed.
Now, three sets of RAM can’t be all defective at the same time, what are the odds?
So this morning I gave Apple Care another call to report my findings. The support guy at the other end finally conceded that it might be a hardware problem and that now I need to bring the Mac Pro in to one of their accredited service providers to have it looked at and repaired.
I decided not to do that yet because that would mean me having no computer for several days! I tried to get it totally replaced with a new one, but apparently Apple does not do that. Apple can only pay for the repair and parts of the machine in question under warranty. In short, they cannot offer to replace my unit, no matter how defective it is at the moment.
Sucks, big time.
Might it be a hardware issue, really? I still need to confirm this so I downgraded Mac OSX 10.5.4 on the Mac Pro back to 10.5.1 once more, doing a complete clean install again. Should I encounter a crash from here on means there really is a problem with the hardware and I need to bite the bullet and bring it in for repairs.
I have become a masochist.
Sigh, what a bummer. But hey, wish me luck! I sure could use it.