I was bitterly disappointed with Wacom Support yesterday.
I had another gray-curtain-of-death incident again and the crash log reported that it was caused by the Wacom Tablet Driver.
I emailed Wacom Support to let them know about it. I even attached a copy of my previous kernel panic report logs just in case.
Wacom Support wrote back with this infuriating reply:
Unfortunately Raleigh is no longer with us. You will now have to handle all kernel panic errors through Apple. It was a blessing to have him with us and offer the out of the norm support but we cannot help you with this matter any longer because it truly is an Apple issue.
Customer Care Technician
Wacom Technology Corporation”
I was stunned. How can this be an Apple issue when the crash report clearly indicated that it was the Wacom Tablet Driver that was at fault?
Okay, to be fair, maybe I should talk to Apple about it, though I don’t know to whom or how. Wacom did not bother to give me a link to this Raleigh person. I’ve posted my issue on the Apple Support discussion board, but the replies I get are from the users and not from Apple themselves. But imagine this: I call Apple Support. I tell them my Mac Pro has been having panics, the cause of which is the Wacom Tablet Driver. Other guy on the line would tell me to take the issue to Wacom because it is their driver that is at fault. I go back to Wacom Support and they tell me that I should take it to Apple because it is a Mac issue. Huh?!
I performed the obligatory hardware tests just to see if there is something wrong with the internal hardware of my Mac Pro. The tests shows negative and all is well. The only peripheral hardware I have connected to the Mac Pro is my 30″ Apple Cinema Display and the Cintiq, nothing else. Ruling out any hardware defects within the Mac Pro, clearly something is incompatible between this machine and the peripheral connected to it.
This is so exasperating that I need to vent it out:
I DECLARE THAT THERE IS COMPATIBILITY ISSUES WITH MAC OS 10.5.4 AND THE WACOM CINTIQ!
FOR ANYONE WHO HAPPENS TO STUMBLE TO THIS BLOG HOPING FOR A CLEAR IDEA IF YOU CAN MATCH A MAC WITH A CINTIQ, THE ANSWER IS NO!
ARE YOU THINKING OF GETTING A CINTIQ FOR YOUR MAC? DON’T DO IT!
There! I just had to get that off my chest.
Wacom should post a bulletin or something on their web site about the incompatibility of their product with Mac OSX. I don’t know, maybe I may be generalizing it too much. Maybe my issues are local and it is just my darn, hard luck that I am plagued by this issue. I’ve been posting on different forums asking if anyone has the same issue as mine, but aside from an odd reply here and there, it appears I am the only one with this kind of set up. It just sucks, big time. Getting no help from Wacom Support adds to the pain even more.
So what am I doing now? I guess I am a masochist; I am still using it even though I know it would habitually crash. I will use it until I get so sick and tired that I will eventually return the Cintiq back and just go return to using a regular tablet.
The Cintiq is a great device. If only it would get into bed with a Mac with no hassle.