No, I have not been to the Amazon.
But I have shopped at the online store.
Sigh, the joy of online shopping. I’ve been wondering how to shop online and have always wanted to do so. Most of the things that I wanted to buy were only available through internet purchasing. In order to be able to buy online, one needs a credit card. I don’t have one when I was still in the Philippines.
Now that I am in Canada, I was able to get a credit card. I can now shop online!
(One curious thing here in Canada: it is easy to get a credit card. In fact, you do not exist if you don’t have one! You need one so that you can establish a credit history, otherwise you will not be able to get a loan to buy a car or a house. This is my personal opinion; the views of others may vary.)
My very first online purchase using my credit card was a Gundam model kit. I was so excited to have the item shipped to me as early as possible that I chose the expedited shipping option. The shipping cost almost ended up as much as the cost of the item being shipped!
I have since bought several more toys online (and I am wiser now choosing my shipping options). I even bought my wife’s iPods from Apple’s Online Store, just to experience Apple’s shipping service (they ship via FedEx).
Here is a list of the online stores that I have shopped with:
Modeledom (Gundam kits)
Digital Tutors (3D Training DVDs)
Which leads me to my Amazon shopping adventure.
It was an order for a Macross DVD Box Set. I’ve been scouring the web for one. It was available in other stores, but I chose to go with Amazon.com because, well, they are Amazon.com.
My first order arrived without a hitch, though I must say their tracking method is not to my liking (it does not say what time the package is expected to arrive so one is left guessing and is forced to wait the whole day for that doorbell to ring).
My second order was more interesting. I was not fully satisfied with the Macross version that I just got, so I decided to order a different version. I placed another order through Amazon.com and waited for my package to ship. When the package arrived and I opened it, it had the wrong item inside.
Well, well, well, so they do mix it up during shipping. I’ve read about shoppers getting the wrong item during shipping, but I never thought I would be in that situation at my very next purchase!
And so I went through Amazon’s Help Center to report my case. I became anxious at the start because I am being told to re-pack the item and send it back. Send it back? That I understand, but to be told that I needed to pay the shipping cost for the return (no matter if they say I will be refunded later) set off alarm bells in my head.
Not satisfied with the online process of resolving my dilemma, I decided to place a phone call instead so I can speak to a real person. The customer service agent and I quickly resolved my order. She reported my case and ordered a replacement for the item so that it can be shipped right away (I had an expedited shipping order in the first place anyway). I asked her how I can return the wrong item and she said that once the replacement item arrives, I can give the wrong package back to the delivery person and that I will not be charged for the shipping cost for that.
Oddly enough, the person at the other end of the phone call was Filipino! A call center from the Philippines took and handled my call. I had a slight hunch that she was Filipino but decided to talk to her in English as we proceeded to resolve my case. It was only when we got it all settled that I asked her if she was indeed Filipino. When she said yes, I proceeded to thank her in Tagalog, much to her surprise!
Later that day, I received an email telling me that I can keep the item and that the replacement has been shipped to me right away. Cool!
And so my Amazon adventure story ends. Not much of an adventure, is it? Well, it is sort of a prologue to my next post, which is a comparison of that two DVD box sets that I ordered. Stay tuned!